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Return to shopShipping & Delivery
At Bellenzy, we want your fragrance shopping experience to be smooth, simple, and reliable from the moment you place your order to the moment your perfume reaches your doorstep.
We carefully pack every order to help ensure your perfume arrives safely and in good condition. Whether you are ordering your everyday scent, a gift for someone special, or a fragrance for an upcoming event, our goal is to deliver your order with care and convenience.
Order Processing
Once your order is placed on our website, our team begins processing it as soon as possible.
Order processing usually includes:
- Order confirmation
- Payment verification, where applicable
- Product picking and packing
- Courier handover
- Shipment tracking update, if available
Please make sure your name, phone number, complete address, and city details are entered correctly at checkout. Incorrect or incomplete information may cause delivery delays.
Delivery Time
Delivery time may vary depending on your city, courier availability, order volume, and public holidays.
|
Location |
Estimated Delivery Time |
|
Karachi |
2–4 working days |
| Other cities and towns | 3–6 working days |
|
Remote areas |
5–7 working days or more |
Please note that these are estimated timelines. In some cases, delivery may take slightly longer due to weather conditions, courier delays, public holidays, strikes, high seasonal demand, or circumstances beyond our control.
Shipping Charges
At Bellenzy, we keep our shipping policy simple, transparent, and customer-friendly.
A flat delivery charge of Rs. 200 applies to orders across Pakistan. This amount will be clearly shown at checkout before you confirm your order.
For customers who shop above Rs. 3,400, we offer free shipping anywhere in Pakistan. This means if your order value is more than Rs. 5,000, you will not have to pay any delivery charges.
There are zero hidden charges. The amount shown at checkout is the final amount you will pay for your order.
From time to time, Bellenzy may also offer free shipping promotions, discount campaigns, or special delivery offers. These offers may be available for a limited time and may depend on order value, location, or selected products.
Cash on Delivery
If Cash on Delivery is available for your order, you can pay the courier when your parcel arrives. (Zero hidden charges)
Please keep the exact amount ready to make the delivery process quicker and smoother. If you are unavailable at the time of delivery, the courier may contact you or attempt delivery again according to their policy.
Order Tracking
Once your order is dispatched, tracking details may be shared with you through SMS, email, WhatsApp, or courier update, depending on the delivery method used.
If you do not receive tracking information or need help checking your order status, you can contact us at:
Please include your order number, full name, and phone number so our team can assist you faster.
Delivery Attempts
Our courier partner may attempt to deliver your order more than once. If the courier cannot reach you, the parcel may be returned to us.
To avoid failed delivery, please make sure:
- Your phone number is active
- Your address is complete and accurate
- Someone is available to receive the parcel
- You respond to courier calls or messages when needed
If your order is returned due to failed delivery attempts, additional shipping charges may apply for reshipment.
Damaged or Missing Items
We take care in packing every Bellenzy order, but if your parcel arrives damaged or if any item is missing, please contact us as soon as possible.
Email us at:
Please include:
- Your order number
- Clear pictures of the parcel and product
- A short description of the issue
- Your contact details
Our support team will review the issue and guide you on the next steps.
Wrong Address or Contact Information
Bellenzy is not responsible for delivery delays or failed deliveries caused by incorrect address, wrong phone number, incomplete city details, or unavailable customer contact.
If you notice a mistake in your order details after placing your order, please contact us immediately at:
We will try our best to update the information before dispatch. Once the order has been handed over to the courier, changes may not always be possible.
Delivery During Sales & Special Occasions
During sale periods, Eid, Ramadan, wedding season, public holidays, or high-demand campaigns, orders may take slightly longer than usual to process and deliver.
We appreciate your patience during busy periods and always aim to dispatch orders as quickly as possible.
Our Delivery Promise
At Bellenzy, we understand that perfumes are personal. Whether you are buying for yourself or sending a fragrance as a gift, we want your order to reach you safely and on time.
Our promise is to provide:
- Careful packaging
- Clear communication
- Reliable courier handling
- Support for order-related questions
- A smooth delivery experience wherever possible
For any shipping or delivery questions, please contact us at:
Thank you for shopping with Bellenzy.