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Return to shopTerms of Service
Welcome to Bellenzy. By visiting our website, browsing our products, or placing an order, you agree to the following Terms of Service. Please read them carefully before using our website.
These terms apply to all visitors, customers, and users of our website.
Use of Our Website
By using the Bellenzy website, you agree to use it for lawful purposes only. You must not use our website in any way that may damage, interrupt, or misuse our services, content, products, or customer experience.
You agree not to:
- Misuse our website or checkout system
- Provide false or misleading information
- Attempt unauthorized access to our website or systems
- Copy, reproduce, or misuse our content, images, product names, or branding without permission
- Place fake, fraudulent, or unauthorized orders
Product Information
At Bellenzy, we do our best to describe every perfume clearly and accurately, including fragrance notes, scent profile, projection, longevity guidance, best occasion, and best season.
However, fragrance experience may vary from person to person depending on skin type, body chemistry, weather, application area, number of sprays, and storage conditions.
Any inspired-by or similar-profile references are used only to help customers understand the fragrance direction. Bellenzy products are our own fragrance interpretations and are not affiliated with, endorsed by, or connected to any designer or luxury brand mentioned for scent comparison.
Pricing & Availability
All product prices are listed on our website and may change without prior notice.
We try to keep product availability updated, but an item may occasionally become out of stock after an order is placed. In such cases, our team may contact you to offer a replacement, wait option, store credit, or order cancellation where applicable.
Bellenzy reserves the right to update prices, promotions, discounts, product details, or offers at any time.
Orders & Payment
When you place an order on our website, you agree to provide accurate and complete information, including your name, phone number, email address, city, and shipping address.
Orders may be confirmed through email, phone, WhatsApp, SMS, or any available communication method.
Payment options may include Cash on Delivery, online payment, bank transfer, or other methods shown at checkout. Bellenzy reserves the right to verify or cancel orders that appear incorrect, incomplete, suspicious, or fraudulent.
Shipping & Delivery
We deliver orders across Pakistan through courier partners.
Delivery timelines may vary depending on your city, courier availability, public holidays, weather conditions, order volume, or circumstances beyond our control.
Shipping charges, delivery timelines, free shipping eligibility, and related details are explained on our Shipping & Delivery page.
Bellenzy is not responsible for delivery delays caused by incorrect address, inactive phone number, customer unavailability, courier issues, strikes, weather conditions, or other external delays.
Returns, Exchanges & Smell Guarantee
Returns and exchanges are handled according to our Returns & Smell Guarantee policy.
Perfumes are personal-use products, so returns may not be accepted for opened, used, damaged-after-delivery, tampered, or heavily tested items.
If you receive a damaged, leaked, wrong, or incomplete product, please contact us within the stated return timeframe with your order details and clear pictures or video proof.
For return or exchange support, email us at:
Order Cancellation
You may request order cancellation before the order is dispatched.
Once an order has been packed, shipped, or handed over to the courier, cancellation may not always be possible. In such cases, the order may need to follow our return or exchange process where applicable.
Bellenzy reserves the right to cancel any order due to product unavailability, pricing errors, incorrect information, failed verification, delivery limitations, or suspected misuse.
Customer Responsibilities
Customers are responsible for:
- Providing correct order and delivery details
- Receiving courier calls or messages
- Being available at the provided delivery address
- Checking order details before confirming purchase
- Reading product descriptions, notes, FAQs, and policies before ordering
- Contacting support within the required timeframe for any order issue
Incorrect order details, failed delivery attempts, or customer unavailability may result in delays, return-to-sender, or additional delivery charges.
Intellectual Property
All content on the Bellenzy website, including text, product descriptions, images, graphics, logo, branding, layout, and website design, belongs to Bellenzy or is used with permission.
You may not copy, reproduce, sell, reuse, or distribute our website content, product names, images, or branding without written permission from Bellenzy.
Promotions & Discounts
Promotions, coupon codes, free shipping offers, bundle deals, or discount campaigns may be available for a limited time.
Bellenzy reserves the right to change, pause, cancel, or modify any offer at any time. Discounts may not apply to all products and may have specific conditions, such as minimum order value, selected products, or limited-time availability.
Limitation of Liability
Bellenzy aims to provide a smooth and reliable shopping experience. However, we are not responsible for indirect losses, delays, allergic reactions, personal scent preference differences, misuse of products, website downtime, courier delays, or issues caused by third-party services.
Customers are advised to use perfumes carefully and avoid applying them to irritated skin, eyes, or sensitive areas.
Changes to These Terms
Bellenzy may update these Terms of Service from time to time. Any changes will be posted on this page.
By continuing to use our website after updates are made, you agree to the revised terms.
Contact Us
For any questions about these Terms of Service, your order, product information, or customer support, please contact us at: